I think you have done exceptionally well and you have done that with minimal downsides which is commendable. Your platform is stable and the charts are on point( I know there have been errors but comparatively I can say that these issues are on the lower side). The support leaves a lot to be desired simply because it doesn't match up to everything else that Fyers stands for in terms of efficiency and execution. I mean you can have your queries answered here by you or the Fyers team handle or the many helpful users before support actually comes in with some out-of-the-manual reply. And that is my only gripe as such. I think part of the reason why you have done well is because like you said in your answer, you chose to focus on the micro aspects of your platform and the requirements of the traders. I remember that in most of your earlier answers you stressed that having a fault-free execution was your priority and I think that worked, the fact that you chose to give traders what they required instead of what you wanted to give them or what you would look flashy etc. Keep in mind what you and the traders wanted, could be the same but too often one can see products and solutions come out that look good and are functionally the equivalent of a gimmick. I remember a video or maybe an article where you talked about horizontal scaling( I am not sure if i remember correctly) and its advantages of being able to scale while maintaining a low platform failure rate. Having said all of that, I am sure there is still a lot that you wish to do. So my question back to you is, are you able to effect those changes or rather the improvements you wish in your platform and other aspects without VC funding? And do you have enough funds to make an exponential jump technologically if required?
Hi @art345, Thanks for the details. It's a genuine case. You will get a call on Monday and we'll see what we can do about this. Be rest assured that we have your best interests in mind. Stay tuned!
Oops, I will arrange a call-back in a few moments from now. I hope you don't mind receiving calls at this time of the night. Faith should not be so fragile. I am here to resolve your problems and have already revised brokerage keeping in mind the problems faced by a section of clients such as yourself.
In line with the valuable feedback received from the trading community at FYERS and @Traderji, we have removed the minimum brokerage of ₹7/- in the Intraday Equity segment for your benefit. We thank you for reaching out to us & we look forward to your continued patronage. If you think we have acted in your favor and you have faith in us, do feel free to refer your trader friends to us.
In line with the valuable feedback received from the trading community at FYERS and @Traderji, we have removed the minimum brokerage of ₹7/- in the Intraday Equity segment for your benefit. We thank you for reaching out to us & we look forward to your continued patronage. If you think we have acted in your favor and you have faith in us, do feel free to refer your trader friends to us.