I have opted for Symphony mainly because of their great after sales support. They are very professional if what they do. Starting from their sales team, Lead manager, Developer lead, Support team, everyone knows about the platform and in case of any issues with Symphony platform they are able to sort out the issues and also they keep me updated on the progress.
Where as the main problem with robotrader vendors are, there are many vendors who sell the same software. When I ask about the product, they couldn't explain much, during live market hours in case i face any issues with execution, it is difficult to reach the support team. Since am dealing with 10 lacs, I do not want to risk my money with robo trader just because they are cheap.
Though I pay higher money with Symphony, am lot more satisfied with their service and support. That's the only reason am with them for more than a year.
Where as the main problem with robotrader vendors are, there are many vendors who sell the same software. When I ask about the product, they couldn't explain much, during live market hours in case i face any issues with execution, it is difficult to reach the support team. Since am dealing with 10 lacs, I do not want to risk my money with robo trader just because they are cheap.
Though I pay higher money with Symphony, am lot more satisfied with their service and support. That's the only reason am with them for more than a year.