Re: Religare Customer Service - lack client focus
Do they provide intraday candlestick charts?
I have recently opened a trading account with Religare with R-acelite platform.
Customer service is pathetic. Right from the first day, I have problem, as the bank is not connected to trading account and also the session expires within 2 minutes ( so I have to re-logon).
I called up customer service and have to make STD call from Bangalore to Delihi for 25 minutes. I have transferred to 4 different customer service representatives to whom I have to repeat the issue from scratch every time. Too much compartmentalized and everybody is doing his part, but no resolution to the problem. The issue is still to be resolved.
When I wrote email to their helpdesk, same issue. Religare Customer Service informed that Bank account is connected to trading account as per their record, so everything is OK from their side. But in reality, I cannot see my account balance.
So I advice based on my experience that do not go for Religare online trading platform.
I have an Indiabulls trading account for last 7 years. though they are a bit slow in CS related response, but the reliablity of their trading screen is much better and stable.
I was impressed by Religare brand name, but now I am totally dishreatened and would prefer to close the account down.
Addadutta
Customer service is pathetic. Right from the first day, I have problem, as the bank is not connected to trading account and also the session expires within 2 minutes ( so I have to re-logon).
I called up customer service and have to make STD call from Bangalore to Delihi for 25 minutes. I have transferred to 4 different customer service representatives to whom I have to repeat the issue from scratch every time. Too much compartmentalized and everybody is doing his part, but no resolution to the problem. The issue is still to be resolved.
When I wrote email to their helpdesk, same issue. Religare Customer Service informed that Bank account is connected to trading account as per their record, so everything is OK from their side. But in reality, I cannot see my account balance.
So I advice based on my experience that do not go for Religare online trading platform.
I have an Indiabulls trading account for last 7 years. though they are a bit slow in CS related response, but the reliablity of their trading screen is much better and stable.
I was impressed by Religare brand name, but now I am totally dishreatened and would prefer to close the account down.
Addadutta