FXCM gave me a lot of grief. Their platform shut down on me copious times. After awhile, they told me it was my computer, when I had no problems with other platforms.
They treated me like I was special when I had the demo, but once I was live they could not understand why I was having so much problems with their platform.
Once I set a stop, and the platform ignored it. Finally, they stopped my trade, but only after it went an additional 50 pips out of the way.
I don't want to seem like I am just on a rant, so I'll stop there.
So, am I an FXCM holic? Uhh, no!!!!
Oh really?? I've been using FXCM for last 3 years or so but never had any issue with them. Their Trading Station is very user friendly and so is their excellent customer support. I also hold account with HotForex, they are cool either.