Upstox - RKSV - Trade in Rs 20 Max

[RKSV]

Hi
I agree with xray bhai
Fortunately, I dont have any open positions..but what about the traders who have open positions..how will they close their positions..what about their losses..will rksv pay for their losses..those technical things should do on sat & sunday..
besides, what if we dont have open positions..but here we cant participate in market..why do we take risk to put order when we cant see proper price on screen.whats the use of putting orders..who will redempt for our opportunity loss..trade of day coems in 1 hour of day..& we are seeing these stupid issues...who will redempt for our opportunity loss..
Rksv...you are discount broker..it doesnt means that you can stop broadcast any time..the brokerage we saved, can be a big loss for us days like this..the technical issues, is never expected..
if you have tchnical issues, you should be ready for phone calls..at least give proper infrastructure...
now ..its been now 1 hour, KINDLLY start now
ThANKS

Yeah... we tested it over the weekend and got it working... All the broadcasts worked (BSE, MCX) except for NSE. We're on it.

 

[XRAY27]

Yeah... we tested it over the weekend and got it working... All the broadcasts worked (BSE, MCX) except for NSE. We're on it.

So you know that "monday" your terminal won't work :annoyed: ...my basic question is why don't you send a SMS to your clients...

 

[US_64]

I have naked open position in Nifty (short OTM options), fortunately Nifty didn't gap open (favourably or otherwise), else it would have been heart burn for unable to book profit or cut loss on opening. Moreover the phone lines weren't working i.e. getting busy tone. Luckily I had a personal cell number of a senior person who could address my anxiety. But even after talking half an hour ago, still the issue isn't solved.
Least RKSV should have immediately broadcasted message in NEST about the issue and it's expected resolution time, so we are not in the dark and helpless.

 

[US_64]

And you also need to mention in the broadcast or SMS that orders can be placed in the web version. This can save us the mental and financial agony, if any.

 

[US_64]

I logged in the web version but the market watch rates are static i.e. friday's closing rates are appearing. Can the orders be still placed? Who ever has placed orders and have got execution, friends pls reply.

 

[deba72]

I logged in the web version but the market watch rates are static i.e. friday's closing rates are appearing. Can the orders be still placed? Who ever has placed orders and have got execution, friends pls reply.

Orders are going through in NEST .. though feed is not there

 

[niftytaurus]

Hi
Traders get financial loss due to your mistakes..why should they suffer financial loss due to technical problems created by you..In trading, we want zero technical issue..
You should also suffer financial loss due to your mistakes,..then you will be serious & maintain zero error..what about return of all monthly brokerage of clients who have fixed brokerage plan..? & return of complete month brokerage when those technical issue happened..
atleast then you will also suffer financial loss with your loyal customers..& may be this will help you to take technical problemes serioussly..& you may develop a zero error technical infrastructure at least during market hours..
I have other broker accounts also..but they never have this kind of issue..in trade tiger they provide optional server if soem technical problems occur..trading never stops for a minute..here we are sitting infront of screen for last 1 hour..
this is really not done! now you should take responsibility ..because as a broker its your responsibilty to take & execute our orders at any circumstances..this types of mistakes are unbearable by traders
hope you understands

 

[niftytaurus]

Orders are going through in NEST .. though feed is not there

but who will take risk putting orders on a blind screen

 

[deba72]

but who will take risk putting orders on a blind screen

Very true..this is sheer callousness on the part of RKSV...

 

[RAAMAKANT]

What the Hell with you RKSV ?

At least you have to intimate your clients before market opening.
Don't forget most of your new customers are routed towards you because
of other brokers pathetic & irresponsible service. If you are also going to be one of them, then your Business's future is not good.....