Zerodha - Number One Discount Broker in India

[timepass]

Zerodha, when you started, there were a lot of encouraging comments as well on this forum.

Anyway, one of the first things that needs to be done is communicating the problems as they happen, so that the customer can at least stop taking fresh positions.

Post-facto justifications and explanations leave the client feeling lost, frustrated and a lot of unmentionables.

The above suggestion of sending an SMS when the problem happens has been made before and I second it strongly.

Please do remember that the members here have stood by you through various teething problems.

 

[prabuanand]

Yes, this something we can definitely improve on. When there is panic, we freeze. We have now setup a team that is going to work completely independently from our operations team, just for client communication.

What I am trying to tell is that, these incidents hurt us more than anyone else. We are trying our best to ensure such things don't happen.

Team,

Disclaimer: I've been a customer of Zerodha for more than five years and absolutely happy with the loads of money saved in brokerage over the years.

Service failures or Incidents do happen. In addition to the team that works on restoring the fault, your customer care team must immediately communicate to your customers.

SIA is world famous for its Quality of Service. They do have their fair share of problems. However their reputation is mainly due to "how they handle service failures". For more info refer sqcentre to know how they do it.

 

[Striker]

This is not legal as per regulatory rules. Brokers can allow same margin for cash, f&o and currency and separate margin for commodity.

Earlier sharekhan used to had an option to transfer funds between equity and commodity segments with just a click, but now as far my knowledge goes they have stopped that. Currently don't know of any broker who allow trading in both equity and commodity with same margin. But I have also heard that after the merger of FMC with SEBI, the equity exchanges will be allowed to offer trading in commodity and vice-versa. So yes, in future we can expect to trade in all asset classes with a single margin.

How come banks are doing this then? My ICICI account is too good because of this.

 

[prabit]

zerodha,
Since I started trading with Kite, I have had no issue, I am happy. Kite is great because it is web based, simple, fast(because it is simple) and user friendly. My request maintain kite's present standard. In order to improve don't make it complex. All your experiment and complexity you can try with Pi , but please leave kite alone. Sometimes overenthusiasim spoils things.

 

[vijkris]

zerodha,
Since I started trading with Kite, I have had no issue, I am happy. Kite is great because it is web based, simple, fast(because it is simple) and user friendly. My request maintain kite's present standard. In order to improve don't make it complex. All your experiment and complexity you can try with Pi , but please leave kite alone. Sometimes overenthusiasim spoils things.

Pi users are lab rats and can be experimented upon kya ? !!!

 

[Jenu]

Is there anything wrong with Zerodha's old Backoffice at present, I am unable to log in to view my contract note.

 

[prabit]

Pi users are lab rats and can be experimented upon kya ? !!!

Migrate to greener pasture kite.

 

[Zerodha]

How come banks are doing this then? My ICICI account is too good because of this.

ICICI Direct is linked to ICICI Bank. So they move the money to the bank and move it to the commodity account form there. Since they are a bank, they can achieve this.

 

[Zerodha]

Introducing the new Kite and Pulse Chrome extensions.

 

[timepass]

Can I buy/sell off the chart in Kite ?? Bracket order ??