Zerodha,
You have designed a product, so that the clients can trade with small amount of money using the leverage provided in the product.
RAVI (and almost all your clients) was clear when (time) those product will be liquidated by the broker.
It's either you weren't clear about the product or RAVI didn't understand when (at what price/% or his equity value) those positions will be liquidated by the broker.
If you weren't clear, put the terms and conditions clearly about when you would do that preventive measures to keep yourself and your client safe. If you were clear, guide your clients to understand the depth of the it.
This is more like a suggestion, you don't have to reply to this post.
You have designed a product, so that the clients can trade with small amount of money using the leverage provided in the product.
RAVI (and almost all your clients) was clear when (time) those product will be liquidated by the broker.
It's either you weren't clear about the product or RAVI didn't understand when (at what price/% or his equity value) those positions will be liquidated by the broker.
If you weren't clear, put the terms and conditions clearly about when you would do that preventive measures to keep yourself and your client safe. If you were clear, guide your clients to understand the depth of the it.
This is more like a suggestion, you don't have to reply to this post.