Zerodha Part 2
- Thread starter Traderji
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Hey Mayank,
We haven't had 5 -10 problems in a month, actually for the last 3 months that we are live on NEST for NSE, there were probably 3 incidents where we had an issue for 3 to 5 mins and that too for not more than 20% of our clients.. Hopefully the next 3 months will have 0 such incidents..
We are launching an algo platform called i3- all execution based strategies to reduce impact cost, pretty interesting and we will put it up our Zconnect soon, will let you know.. Do have a look..
We haven't had 5 -10 problems in a month, actually for the last 3 months that we are live on NEST for NSE, there were probably 3 incidents where we had an issue for 3 to 5 mins and that too for not more than 20% of our clients.. Hopefully the next 3 months will have 0 such incidents..
We are launching an algo platform called i3- all execution based strategies to reduce impact cost, pretty interesting and we will put it up our Zconnect soon, will let you know.. Do have a look..
Its working now after One and half hours..
But my positional DLF CE has come down from 5 to 3.5 and seems will not come up now. Zerodha has sent an apology message but who will bear the losses?
Technical problems are ofcourse out of human control, but the action by humans during these situation matters. Instead of keeping all telephone lines busy for an hour Zerodha should have tried to receive our calls and we could have saved some money.
But my positional DLF CE has come down from 5 to 3.5 and seems will not come up now. Zerodha has sent an apology message but who will bear the losses?
Technical problems are ofcourse out of human control, but the action by humans during these situation matters. Instead of keeping all telephone lines busy for an hour Zerodha should have tried to receive our calls and we could have saved some money.
Guys,
I guess a lot of you would have faced issue placing orders/logging in for the first 1 to 1.5 hours on the trading platform as the leased lines connecting NSE to our collocation servers was having an issue. We are today collocated in the best possible place in the country, but today was a lesson that this is not good enough. Please understand that we were receiving phone calls on our 50 phone lines, but the call volumes were so high that it would have been possible that some of your phone calls were lost. Today was a learning experience for us and we will have a disaster management site for our servers/leased lines running from the exchanges immediately. Regret any inconvenience caused.
I guess a lot of you would have faced issue placing orders/logging in for the first 1 to 1.5 hours on the trading platform as the leased lines connecting NSE to our collocation servers was having an issue. We are today collocated in the best possible place in the country, but today was a lesson that this is not good enough. Please understand that we were receiving phone calls on our 50 phone lines, but the call volumes were so high that it would have been possible that some of your phone calls were lost. Today was a learning experience for us and we will have a disaster management site for our servers/leased lines running from the exchanges immediately. Regret any inconvenience caused.
Again not to criticize you but when there i have a problem my brokers pick up the phone and execute my orders on neat . please dont think that i am trying to show u in bad light but not picking up the phone by broker and a person like me having open positions of a 50- 100 lots of stock futures and 1000 s of options
I WILL HAVE A HEARTS ATTACK I AM ALMOST REACHING 40 this year
and 40 rs brokerage should not mean 400000 rs of heart treatment
Sytems going bad is Ok but not answering the phone and not executing the trades is not at all acceptable
Now one more thing you should stop accepting new clients till you get
some more man power that can be only 15- 30 days
that if one hundred calls you receive every 5 minutes and in one hours you get 1200 calls to place orders you can place these 1000 to 3000 orders in those one hours
when my system goes down at religare with my end or there end when i call they pick up in 2nd ring and they tell me koi trade hai to bataiye sir what trade has to be done please let us know
This has to be case with ZERODHA Also you are cheap broker for only big traders who trade 10 lots of futures or options you are not cheap for a person trading one option or future ( in some case expensive then many other brokers) please dont make that small guy suffer
You have made a mark for your self even though i will not be able to trade with you guys but keep your reputation before monetary aspects
I WILL HAVE A HEARTS ATTACK I AM ALMOST REACHING 40 this year
and 40 rs brokerage should not mean 400000 rs of heart treatment
Sytems going bad is Ok but not answering the phone and not executing the trades is not at all acceptable
Now one more thing you should stop accepting new clients till you get
some more man power that can be only 15- 30 days
that if one hundred calls you receive every 5 minutes and in one hours you get 1200 calls to place orders you can place these 1000 to 3000 orders in those one hours
when my system goes down at religare with my end or there end when i call they pick up in 2nd ring and they tell me koi trade hai to bataiye sir what trade has to be done please let us know
This has to be case with ZERODHA Also you are cheap broker for only big traders who trade 10 lots of futures or options you are not cheap for a person trading one option or future ( in some case expensive then many other brokers) please dont make that small guy suffer
You have made a mark for your self even though i will not be able to trade with you guys but keep your reputation before monetary aspects
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