dear trader31339,
Yes, Waiting time in phone trading is so much that I totally ignored their phone trading. Not only the time taken is so long but the hold-on music is so worst that I can bet if some one misses head-ache due it it. This is not an exaggeration. Also, there is no choice between NSE/BSE. U can trade only in NSE, at higher brokerage. They also charge minimum brokerage of Rs.20/- per trade. However, what is good with them is most transparent system and better customer service as compared to others. With 5 paisa, I had seen hidden cost. Due to this very reason, I closed trading a/c. with them immediately after realsing that. That is, if a single order is executed part by part in 3 or 4 tradings, each time one has to pay demat charges. Is it not cheating clients?. So, now I find that IB is cheapest and best. But improvement in trading system/accounting system/customer service is needed.