TradeJoker,
Nope, not talking about system failure... (it means that is a glitch) Saying this from personal knowledge... While reconciling interest credited, TDS figures and interest earned, there is a discrepancy in high 5 figures... Bank staff is unable to explain, manager is unable to answer. The reason they give is that it is system generated and direct to head office, who again give different computation that does not match... then the bank admits mistake, says excess TDS was deducted, credits it back... there are many entries of debits, credits, reversals, adjustments... and the whole thing is a mess... And to top it off, the head office give alibi that the system is 'outsourced' as though that explains it...
Sometimes when the management is incapable, inefficient or unwilling to make changes in system, there is no other recourse for employees... I don't have all the facts in this case... maybe they are right or wrong... but just pointing out that there are many issues as far as bank computerisation is concerned... My bank's operations had stalled for 48 hours last week... no transactions at all - because MTNL internet was down....
The fact is that their internet is down more than once a week... Do customers need to tell them to have an alternate internet vendor?
Yeah DSM,
But ystem failure is part of the game, but going for strike is not acceptable, if it happens in a private firm they will wait patiently to rectify the problems,and will handle the customers