Ganeshji,
I am also their client. I had many problems with the Software, infact, I term it as handicapped software. Many clients, I am sure, must be trading using the margin facility and may not aware of a peculiar feature with the s/w. That is, for every sale order of the shares that are held in DP (I mean, even if it is not short sale), margin from available credit balance is blocked. Which means, you will not be able to buy the shares from the little margin available in the ledger, as this is blocked towards sale. In other word, there is no separate option for 'shot sale' (if some one is interested), but every sale is treated as short sale. This is the reason, which credit is blocked from the ledger depriving one to buy fresh shares from the available credit. Some time, even after selling the shares, one is not allowed to square it off for want of margin. I too had the experience of them blocking up my 8 lakhs worth shares just because a petty amt. of 9K was due to them. What I mean, they should not dictate authority over 8 lakhs worth shares of clients just bcoz. a small amt. is due to them. They should know that, clients money is always held in their account and even when withdrawal request is placed, one would get the money on next day. Withdrawal is no where instant, excepting in sharekhan where if one places request in the early morning, by 3 PM one would get the money credited into their bank account.
Though Pointer has good features, including speed, their back office website is worst. I do not know whether it is my PC problem but I do not hv problem with any other websites.
Customer care from Ventura is other handicap. Forget about it. You will never get any reply.