Trade Smart Online

[timepass]

Oh ok. Can you give us your pc on remote after the market hours? Though it's much more helpful to check when the issue exists, we'll atleast check a few of the basic things to make sure that all the settings are proper.

will do, will call you up. Whom should I contact ?

 

[TradeSmartOnline]

will do, will call you up. Whom should I contact ?

Please contact Seva or Vinayak.

 

[manish12345]

TSO,

I am one of your new customers. At the outset, i must say that i am happy with you pricing, service and support.:thumb:

However i have one complaint:
Your Backoffice website. :sos:

I have shifted from Angel Broking to you....I do not expect your backoffice to be as good as theirs but atleast it should be as good as zerodha & Compositeedge (idealX backoffice).

I appreciate the fact that you have youtube instructional videos which even zerodha does not have. However your backoffice is not even secure (HTTPS).

The site takes a long time to load during odd hours (Early mornings/late nights). However i being a salaried person, am free only during that time.

I understand one of your main goals is to cut costs but if the incremental cost to get a backoffice like zerodha/composite edge is negligible, my earnest request would be to do so.

I hope you do consider my above constructive criticism.

 

[TradeSmartOnline]

Hello,
Wish you all and your family a very Happy Diwali and a prosperous New Year!!

 

[TradeSmartOnline]

TSO,

I am one of your new customers. At the outset, i must say that i am happy with you pricing, service and support.:thumb:

However i have one complaint:
Your Backoffice website. :sos:

I have shifted from Angel Broking to you....I do not expect your backoffice to be as good as theirs but atleast it should be as good as zerodha & Compositeedge (idealX backoffice).

I appreciate the fact that you have youtube instructional videos which even zerodha does not have. However your backoffice is not even secure (HTTPS).

The site takes a long time to load during odd hours (Early mornings/late nights). However i being a salaried person, am free only during that time.

I understand one of your main goals is to cut costs but if the incremental cost to get a backoffice like zerodha/composite edge is negligible, my earnest request would be to do so.

I hope you do consider my above constructive criticism.

Hello manish,
Please give us a day and will reply to your query.

 

[carnot11]

Hi,

Why is your call and trade charge so high?

Rs.20/- per executed order is too much.

This Diwali, think of reducing your charges wherever possible.

You have to be the leader in discount brokerage industry by next Diwali.

Good going, keep it up.

Happy Diwali....

Give us news to cheer in the coming New Year..

Enjoy,
CArnot

TSO,

I am one of your new customers. At the outset, i must say that i am happy with you pricing, service and support.:thumb:

However i have one complaint:
Your Backoffice website. :sos:

I have shifted from Angel Broking to you....I do not expect your backoffice to be as good as theirs but atleast it should be as good as zerodha & Compositeedge (idealX backoffice).

I appreciate the fact that you have youtube instructional videos which even zerodha does not have. However your backoffice is not even secure (HTTPS).

The site takes a long time to load during odd hours (Early mornings/late nights). However i being a salaried person, am free only during that time.

I understand one of your main goals is to cut costs but if the incremental cost to get a backoffice like zerodha/composite edge is negligible, my earnest request would be to do so.

I hope you do consider my above constructive criticism.

 

[vivy89]

hello,

I recently opened an account with Trade smart. initially i transferred rs 10000 to my trading account from sbi. Where do i check my balance in the now software?

 

[TradeSmartOnline]

hello,

I recently opened an account with Trade smart. initially i transferred rs 10000 to my trading account from sbi. Where do i check my balance in the now software?

Hello vivy89,
Welcome to Trade Smart Online

Please refer to our knowledge base article Where does my fund transfer reflect in NOW Trader? for the same.

 

[TradeSmartOnline]

Hi,

Why is your call and trade charge so high?

Rs.20/- per executed order is too much.

This Diwali, think of reducing your charges wherever possible.

You have to be the leader in discount brokerage industry by next Diwali.

Good going, keep it up.

Happy Diwali....

Give us news to cheer in the coming New Year..

Enjoy,
CArnot

Hello CArnot,
A very Happy Diwali to you too.

The reason we are able to offer attractive pricing plans is because we are able to keep our costs in control. So you pay for only the services you use. Since there's an additional cost (man power costs, punching errors related costs etc) on our side for call and trade the we pass it on to you only if you use that facility in the form of call and trade charges.

This way, we are able to offer a lower pricing to those who are trading online.

An alternative in case you are not at your pc might be to use your mobile to trade. This way you can save the call and trade charges.

 

[TradeSmartOnline]

TSO,

I am one of your new customers. At the outset, i must say that i am happy with you pricing, service and support.:thumb:

However i have one complaint:
Your Backoffice website. :sos:

I have shifted from Angel Broking to you....I do not expect your backoffice to be as good as theirs but atleast it should be as good as zerodha & Compositeedge (idealX backoffice).

I appreciate the fact that you have youtube instructional videos which even zerodha does not have. However your backoffice is not even secure (HTTPS).

The site takes a long time to load during odd hours (Early mornings/late nights). However i being a salaried person, am free only during that time.

I understand one of your main goals is to cut costs but if the incremental cost to get a backoffice like zerodha/composite edge is negligible, my earnest request would be to do so.

I hope you do consider my above constructive criticism.

Hello manish,
Welcome to Trade Smart Online!!

Thanks for your feedback.

Sorry to hear you've been facing issues with the backoffice.

We always welcome constructive criticism. It helps us introspect and improve our services.

Please let us know what were the timings when you faced these issues. Also, what is it that you were trying to access so that we can try to find out the reason for the same. Usually at late nights and early mornings lesser number of people are online. So at least at that time this issue should not be there.

Around 12am-1am daily we have some processing that takes place on the server so at that time it may be slow. We'll change the schedule for that process to 3 am from 12 am.