Dear Clients,
As you may have seen in the media for the last 5 days Chennai has experienced calamitous weather conditions due to rain and flood situation. The city has been marooned as waters surrounded us on all sides and entered into most homes. In many places, water reached up to first floor levels with most of the rivers and lakes having overflown.
Most of the essential services – electricity, leased lines, telephone lines, diesel to power gensets, commodities, transport, all banks branches, ATMs and most mobile service providers – were not functioning and chaos reigned everywhere in the city.
Despite the extremely difficult conditions, as has been the case over the last 4 weeks, we are glad to inform you that Tradeplus has ensured that Online trading has not been affected and customer transactions were processed and all critical deliverables were completed on time, including payin / payouts - every day over the last 5 days. We have also delivered all the critical and statutory mails to you including contract notes, margin reports, DP statements etc. We have also processed your payout requests and tried to complete it within the time limits as much as possible.
This has been possible due to dedicated support by tradeplus teams who stayed focused on critical deliverables and because of the resilience of the planned technology infrastructure. We are fully geared up to take care of Monday’s transactions as well.
However, due to voice and data lines being down we are depending solely on wireless backups and there may be some delay in taking Call n Trade orders and client service calls. Our payment gateway is not functional due to lease lines being down and hence we encourage you to transfer money using NEFT to us. Please click on the link to see how you can transfer amount using NEFT. Please send us a mail on our support mail
[email protected] once you do the NEFT.
NEFT for equity :
click here
NEFT for commodity :
click here
Apart from this there are some delays in investor communication as courier services have been closed for the last 4 days. We will clear backlog in areas that are in our control as soon as we can.
Our employees and their families are safe. As your trusted partner, we will continue to work to restore normalcy in operations and will keep you updated on the situation. We are extremely thankful and grateful for your support and patience.
Thanks & Regards
Tradeplus Team
