Zerodha - Number One Discount Broker in India
- Thread starter Traderji
- Start date
Zerodha,
You have released a critical update. It is good for all, I admit. But the timing was wrong. Because, when I opened my PI at 9.10, i did not know that a critical update is there, and so when I tried to UPDATE, it took almost 25 mins to update (in the 1st instance it downloaded 47% and failed, it gave a message to download update from Back office, logged in Back office tried to download, but there also setup failed, don't know why, again tried to update it from within PI and this time it did).
In the previous instances option were there"Update" & "Update Later", that option could have saved my day. But this time option were "Update" & "Exit Pi". Opportunity loss is always a loss.
i) In updates you have introduced New Pivot lines, BASIC, CAMARILLA, FIBONACCI, WOODIES ------- :thumb:
ii) Previously whether you Zoom out or Zoom in, trend lines were visible all the time. Now after updation, trend lines are visible in Zoomed out condition, but if you will Zoom in, those trendlines are disappearing. ------
iii) Now and then a error message is coming. ------
Attaching the screen shot.
I hope other members also will share more.
You have released a critical update. It is good for all, I admit. But the timing was wrong. Because, when I opened my PI at 9.10, i did not know that a critical update is there, and so when I tried to UPDATE, it took almost 25 mins to update (in the 1st instance it downloaded 47% and failed, it gave a message to download update from Back office, logged in Back office tried to download, but there also setup failed, don't know why, again tried to update it from within PI and this time it did).
In the previous instances option were there"Update" & "Update Later", that option could have saved my day. But this time option were "Update" & "Exit Pi". Opportunity loss is always a loss.
i) In updates you have introduced New Pivot lines, BASIC, CAMARILLA, FIBONACCI, WOODIES ------- :thumb:
ii) Previously whether you Zoom out or Zoom in, trend lines were visible all the time. Now after updation, trend lines are visible in Zoomed out condition, but if you will Zoom in, those trendlines are disappearing. ------
iii) Now and then a error message is coming. ------
Attaching the screen shot.
I hope other members also will share more.
Now it seems that they have "resolved" the issue by squaring off the order at a heavy loss to me.
I had sold Bankindia futures @118.2, stoploss 13 ticks and target 42 ticks; then when I saw poor momentum on the downside, I tried to get out by changing the target price to 118.1 (shown below).
Then there was this snafu of "modify validation pending" and it wasn't executed, though the price did reach my price.
Finally, they closed it at Rs. 13000 loss to me !!!!!!!
Let's see what they do at EOD. They should cancel the original position itself, if not settle it at 118.1
I had sold Bankindia futures @118.2, stoploss 13 ticks and target 42 ticks; then when I saw poor momentum on the downside, I tried to get out by changing the target price to 118.1 (shown below).
Then there was this snafu of "modify validation pending" and it wasn't executed, though the price did reach my price.
Finally, they closed it at Rs. 13000 loss to me !!!!!!!
Let's see what they do at EOD. They should cancel the original position itself, if not settle it at 118.1
Had a lengthy conversation with them about it.
They say that I entered the order with 13 ticks target and 42 ticks SL (as against my version of 13 ticks SL and 42 ticks target). I am puzzled at this. This 13 ticks SL and 42 ticks target is my usual for Bankindia and can be seen in my other orders (although I exit at 20-30 paisa). Further, they said that the SL order was executed.
Even if I assume that there was a fat finger error from my side, I pointed out that it does not solve the issue of "Modify validation pending" from their end, when I noticed the trade going wrong and tried to get out of it. Their software prevented me from exiting at that time, and on calling them, their technical support said that they will take care of it.
Finally, they said that someone from RMS will call you. So now waiting for a call from their side.
The funny thing is that such errors ("Modify validation pending"/"put order request received", "validation pending" etc.) have happened with Zerodha in the past, and they have always solved it by reversing the trades. I don't know what's different this time.
They say that I entered the order with 13 ticks target and 42 ticks SL (as against my version of 13 ticks SL and 42 ticks target). I am puzzled at this. This 13 ticks SL and 42 ticks target is my usual for Bankindia and can be seen in my other orders (although I exit at 20-30 paisa). Further, they said that the SL order was executed.
Even if I assume that there was a fat finger error from my side, I pointed out that it does not solve the issue of "Modify validation pending" from their end, when I noticed the trade going wrong and tried to get out of it. Their software prevented me from exiting at that time, and on calling them, their technical support said that they will take care of it.
Finally, they said that someone from RMS will call you. So now waiting for a call from their side.
The funny thing is that such errors ("Modify validation pending"/"put order request received", "validation pending" etc.) have happened with Zerodha in the past, and they have always solved it by reversing the trades. I don't know what's different this time.
Now it seems that they have "resolved" the issue by squaring off the order at a heavy loss to me.
I had sold Bankindia futures @118.2, stoploss 13 ticks and target 42 ticks; then when I saw poor momentum on the downside, I tried to get out by changing the target price to 118.1 (shown below).
Then there was this snafu of "modify validation pending" and it wasn't executed, though the price did reach my price.
Finally, they closed it at Rs. 13000 loss to me !!!!!!!
Let's see what they do at EOD. They should cancel the original position itself, if not settle it at 118.1
I had sold Bankindia futures @118.2, stoploss 13 ticks and target 42 ticks; then when I saw poor momentum on the downside, I tried to get out by changing the target price to 118.1 (shown below).
Then there was this snafu of "modify validation pending" and it wasn't executed, though the price did reach my price.
Finally, they closed it at Rs. 13000 loss to me !!!!!!!
Let's see what they do at EOD. They should cancel the original position itself, if not settle it at 118.1
