Guys,
There is no excuse that can be given when an online platform has a glitch, so firstly if we haven't already said it, we are really sorry for any inconvenience caused yesterday with the delayed feeds for those 20 minutes.
Coming back to the issue, it was an accident, and could have happened with any online broker in the world. It was not a fault in the system, but a fault in the leased line connections. We are still awaiting reply from the leased line providers on what caused this yesterday.
It should not happen again, and we are taking additional precaution by having a third backup connection over the weekend.
Sorry once again about this,