Dear Zerodha,
I am completely dissatisfied with the way the ILFS is dealing with in-person verification. I have given you a photo of my mother ( SHERLEY ABRAHAM) with pan card clearly visible yet they want to do it over web cam. Ok fine, but why the hell are these ILFS people calling as and when they like and asking us to do in-person verification. My mother is a doctor and she does not have a laptop with her, so she has to do in-person verification in a nearby internet cafe where web cam facility is available.Tell these ILFS people to fix a particular time and please inform her when she has to appear over webcam instead of expecting her to leave her patients and rush to the nearest cafe on receiving their call. They called yesterday while she was in the hospital and she told them to contact her between three and four in the evening. Not only did they not contact her but also they did not have the basic manners to tell her if it was not possible for them to contact her at that particular time or chose a convenient time to do in-person verification. This process should have been over by last week and right now i should have been trading in your account instead of typing this mail. I hope this matter will be looked into and you will ask these ILFS people to get over with this thing quickly. I expect a reply soon
thanking you in advance
ASHWIN
I am completely dissatisfied with the way the ILFS is dealing with in-person verification. I have given you a photo of my mother ( SHERLEY ABRAHAM) with pan card clearly visible yet they want to do it over web cam. Ok fine, but why the hell are these ILFS people calling as and when they like and asking us to do in-person verification. My mother is a doctor and she does not have a laptop with her, so she has to do in-person verification in a nearby internet cafe where web cam facility is available.Tell these ILFS people to fix a particular time and please inform her when she has to appear over webcam instead of expecting her to leave her patients and rush to the nearest cafe on receiving their call. They called yesterday while she was in the hospital and she told them to contact her between three and four in the evening. Not only did they not contact her but also they did not have the basic manners to tell her if it was not possible for them to contact her at that particular time or chose a convenient time to do in-person verification. This process should have been over by last week and right now i should have been trading in your account instead of typing this mail. I hope this matter will be looked into and you will ask these ILFS people to get over with this thing quickly. I expect a reply soon
thanking you in advance
ASHWIN
