@respect,
we have had one instance of downtime in the last year and a half on NOW... NOW is a dealer terminal and definitely takes getting used to... A dealer terminal has so many more features compared to a client terminal.... But as I said, once you are used to a gearless vehicle, if you start off on a geared one, it takes getting used to.... If anyone needs help understanding, we are open to getting online and taking you through a complete demo... You need to ask for it though....
Customer service, I have traded with a lot of brokers and I can vouch that we provide a better customer service than anyone else...
Most of us today have a point of view on a product, even if you haven't used them or don't even know how it works... I am totally open to taking any criticism from a client of ours who wants an improvement in any aspect of our business....but it is like saying, without even opening an account with say an icici bank, telling that they are bad...
We are focussing our business for active traders and in that sense it is a niche product... An average f&o trader has 1lk in his account and puts atleast 2 to 4 trades a day... sums upto 10 lots of nifty futures or probably 20 lots on options.... This is an average... with an icici or kotak you would probably pay atleast 1000 in brokerage and probably Rs 100 with us.... If you consider 250 trading days a year, you would have paid 2.5lks as brokerage compared to just 25k with us...
Can an average trader make 2.5times his capital just to breakeven??? You would be paying 25k with icici/kotak just as service tax on this 2.5lks brokerage and that would be all the brokerage you would be paying with us...
Now if you are not this average trader, you buy 1 mininifty/nifty once a week and do 10 trades a year, we may not really save you a lot of money, because you don't really generate any brokerage...
We haven't sent 1 spam sms, made 1 telemarketing call, spam email, advertising asking anyone to join us... Our business is focussing on giving an edge to an active trader beat others in the market, by giving a good(fast and reliable) trading platform, good customer service at the lowest cost........ If we are not sticking to this commitment, give us a shout...
Cheers...