Sachin,
Are you guys really doing something on how to use NOW. You are telling since January but i don't see anything happening from your side except those 3-4 videos in youtube.
I couldn't start trading with Zerodha though i opened my account 2months back. Till now i bought few Unitech stocks in cash, but i don't know how to square them off, but i am not worried about it now as i want to hold them for few years. Also started trading in options just last week and got understanding how to do options trading in NOW after speaking to one of your colleagues.
I thought it will be same for futures as well and placed a limit buy (long) order for NF at 5378 but it got executed at CMP of 5356 though my intention is to buy when NF reaches 5378. After executing this trade i have no option but to close this by placing a sell order.
There are numerous requests asking you guys to prepare a FAQ from the answers you have given in this thread but NOTHING happened till now.
How many days it will take just to copy paste and prepare FAQ's based on your posts in this thread????? and most importantly how to use NOW???
Since there are three tools for trading (mobile, browser based and exe), you should have provided what is possible and what is not possible with each one these. It hardly takes a day or at the max a week.
Please don't again say that you are working on that and planning to come up with some out of the box solution for this. Also don't say....you should have called our guys to know how to use NOW so that they will give live demo. When you call yourself as online based broker, you should have definitely put those things in place instead of asking each customer to call and have a live demo.
Expecting a very clear answer now....is it possible to prepare FAQ's and videos on how to use NOW exe, browser and mobile??? If yes, then when???
Thanks,
Giri
Hi Giri,
Our bad to not have the faq up... The videos does do the bit on how to get started with us and placing orders, viewing net positions etc...
I understand you are not happy with the trade that you had put, but that was more a fundamental mistake and not something that even a demo video would have addressed....
If something is trading at 5350 and you put a buy order for 5375, it is as good as a market order.... It would have been the same on any terminal anywhere in the world, not just with NOW....
That said, No excuses for not having a faq section still up... We didn't want to have just a boring faq which people usually never go through....I will take it on me to have a basic one up at the earliest.... I already have all the queries asked on traderji on word, Will make it into a word doc and mail it to all of you by this weekend at the latest...
The next time you want to place an order like the one you have mentioned use the stop loss order window to enter... So what you should have ideally done is, Choose buy order on Nifty futures, on type choose SL-M , keep the trigger price as 5375... Basically what would happen now is , your order will get active only when nifty goes to 5375, at 5375 your order becomes active and a market buy order on nifty hits the exchange...
Cheers...