Hey id4trade,
You are going to hate this answer but I'll have to tell you the truth.
The error you're seeing is on Nest PLUS and not on Nest. All Nest PLUS subscription services are paid fully to Omnesys and not to the broker. Furthermore, the Nest PLUS servers are not hosted at the broker end -- you connect directly to Omnesys.
For tech support, we can try to help you as much as possible and even connect you with the NEST Plus guys. We do it out of courtesy even though we don't gain anything from it. Unfortunately, these servers are not on our network at all and no possibility of us getting it here either.
If you don't use NEST Plus Charts, just delete it from your system and you won't face this issue on NEST Trader.
Let me know if that helps (somewhat).