Upstox - RKSV - Trade in Rs 20 Max

Rksv man your atom and yes bank payment has error always.
yesterday i tranfered funds and again transcation failed money got debited from yes bank and money si not in rksv.

Calling to your customer support is useless as now english / hindi both saying
it will auto get updated
it;s more then 24 hrs fund is not there


can u check I have made ticket already and have not received any response from u guys it;s now more then 24 hrs

I want to transfer more funds but i ain;t making move unless u solve my problem first and i am 100% sure
third transfer will go in error too
:xD

update*****
i tested fund transfer with zerodha and yes bank via atom it went thew no problem . So problem is with you guys
atom gateway is all ok .
 
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Rksv man your atom and yes bank payment has error always.
yesterday i tranfered funds and again transcation failed money got debited from yes bank and money si not in rksv.

Calling to your customer support is useless as now english / hindi both saying
it will auto get updated
it;s more then 24 hrs fund is not there


can u check I have made ticket already and have not received any response from u guys it;s now more then 24 hrs

I want to transfer more funds but i ain;t making move unless u solve my problem first and i am 100% sure
third transfer will go in error too
:xD

update*****
i tested fund transfer with zerodha and yes bank via atom it went thew no problem . So problem is with you guys
atom gateway is all ok .
Hey OneThatGotAway,

Yeah 24 hours is not acceptable at all. Have spoken to the team to follow up on this right away. Thing is, we get 100s of transactions a day on Atom and always a small percentage fail (lately more often on YES Bank).

On Atom, the transaction said it was a failure since yesterday and it'll be fixed by noon today. Basically they do changes at noon everyday so it takes a while for it post on our end.

We're working with them to see why YES bank seems to fail more often than not and try to get it fixed soon.... 24 hour turnaround time is just painful.
 
@RKSV,

Though I have never faced any issue with you, but still I am asking for clarification:

1.) Does one need to be logged in for Bracket order to work correctly with you as well?

2.) For those BO which are executed in split, do you charge separately for each of them?

Thanks
 
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Snake.Head

Well-Known Member
@RKSV,

Though I have never faced any issue with you, but still I am asking for clarification:

1.) Does one need to be logged in for Bracket order to work correctly with you as well?

2.) For those BO which are executed in split, do you charge separately for each of them?

Thanks
To add this
If MIS order type SLM executed in part split,How does it get charged has one order or each of executed ?

Hope you guys are working on OCO order type with SLM :)
 
Hi Punter786,
Though I have never faced any issue with you, but still I am asking for clarification:

1.) Does one need to be logged in for Bracket order to work correctly with you as well?
Once BO order is placed, you can log out of system and still the BO order would work with its SL / Square Off order execution.


2.) For those BO which are executed in split, do you charge separately for each of them?
Yes, you would be charged for partially traded BO orders since the order number is unique and each partial trade would have a new order generated.

Thanks
 
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Snake.Head

Well-Known Member
Hi Snake.Head

Though I have never faced any issue with you, but still I am asking for clarification:


Once BO order is placed, you can log out of system and still the BO order would work with its SL / Square Off order execution.




Yes, you would be charged for partially traded BO orders since the order number is unique and each partial trade would have a new order generated.

Thanks
@RKSV You mixed two question and answered the query for Punter786

anyway i question was for normal order

If MIS order type SLM executed in part split,How does it get charged has one order or each of executed ?

Hope you guys are working on OCO order type with SLM
 
To add this
If MIS order type SLM executed in part split,How does it get charged has one order or each of executed ?

Hope you guys are working on OCO order type with SLM :)

As RKSV said due to each order having a unique number therefore it will be charged separetly - be it BO or MIS with SLM etc.

As for whether RKSV working on bracket order with SLM, I think there focus is presently on platform development. But I have no doubt they will be first to bring the unshackled version of BO once they are done with trading platform development. :)