@ Zerodha
1. NSE on Zerodha trader was due in April last week. Please check your posts on same thread. I understand it got delayed etc, but don't say you never said it.
2. Secondly I think the mail response have slow down as compared to before outsourcing or may be few weeks back. There may be 2 reasons, people are same questions again and again and now your guys are not much excited to answer it or outsourced vendor service is not at par.
3. If you look at your own frequency of response to this thread has slow down significantly. I must agree that so many new people never bothered to read posts and just ask same questions again and again which is bad.
4. Customer ref scheme did not fly well.
5. Nest terminal is not great as much talked about.
6. NEST PLUS charts and data feed is full of bad ticks on MCX. You will find lot of quotes with zero values.
7. NEST PLUS on NSE also gives one tick of 3:30 at 9:15 or 9:20 it self.
8. NEST PLUS also gives nonsence tick at 3:30 showing open value of 9:15 and close of 3:30 which is big black or white candle. It's good to ensure your automated trades from NEST PLUS make you loss.
9. NEST PLUS automated system is truly for new people to make loss. It does not work properly. On AMI you don't have cross over but NEST PLUS gives buy or sell alerts. It's backtesting also shows bad quality, arrows on chart are placed at wrong time.
10. I tried and tested NEST PLUS Premium (automated trades)for last 3 months. Product is not ready for production.
11. Zerodha did not bother to make good offer against RKSV or anyone. I think brokerage refund was counter offer but it boomerang on Zerodha. There has to be good product mix on offer for every customer is simple rule. Zerodha marketing team needs to work hard to put up good partnerships in place which will give more value to brand, customers and revenue to books. Like partnerships with data vendors, shared servers, discounted offer on Amibroker (thru partnership) or similar products, products for options trading on discount, partnership with quality research analysts for reports (provide it as value add at extra cost), fundamental data for amibroker or metastock thru partnership.
*There is no improvement in backoffice product. This stupid backoffice did not work in Chrome from day one.
12. Zerodha added more banks in meanwhile which is good.
13. I am not big trader but I am one of early Zerodha customer, so thought of putting this as regular feedback.
14. I think you need to update your signature and add links to training videos, docs, how to etc. You should have good quality in depth detail you tube video of 1 hr plus showing everything about product.
15. You should place weekly webinars for new / old customers and guests about how to use NEST/ NOW terminal for 30 mins. This should be part of regular customer service. You can use Sabse bolo
http://www.sabsebolo.com/ or Webex for such conf calls. Record all important sessions and keep on youtube.com.
16. Even close to 2 years of Zerodha launch, people are still struggling to find out how to place simple orders etc, it's bad.
I think this thread is dying. Nothing new coming out. It's time to close it.