@Logik , I'm fully aware that it's all about building a good customer experience and that's what we're catering to. I didn't say I'm doing you a favor. This is business and it's about traders. We've always taken customer feedback positively out here and I personally address most of the issues. I understand that you might not have got the expected experience but we're improving that.
Every platform is made robust with feedback, efforts and constant updates. I understand that we get first-hand feedback and we're taking it on the chin when it matters most. There's no denying that I put myself in the line of fire here on Traderji. It's easy to create a generic company profile like other brokers and disappear when we are most needed here. The content of the feedback is noted each but you must understand that along the product development roadmap, there are high priority issues and low priority issues. The Asterix was a low priority issue and hence I gave you my response.
If you want a machine-like response I can do that too. I believe being interactive is important. Anyways, we will do it as soon as possible. Hope that addresses your concerns.
P.S - I didn't mean to offend you, but if your decision to abandon the account is because we don't have an Asterix in the password policy, what can I say? It's not a deal breaker material, hence the reaction.
