Trade Smart Online

[LoneWolf]

Hello LoneWolf
Call and Trade lines are working. Please make sure you are trying to call on 022-61208000/42878000.

its busy since last 1Hr, I am trying to connect since 10:30

 

[TradeSmartOnline]

its busy since last 1Hr, I am trying to connect since 10:30

Request you to please stay in the queue and your call will be connected. As per our systems the max wait time for any individual call today was 10 mins. We agree 10 mins is high but it is the max anyone has waited and also it is an unusual scenario.
Also, this indicates you might have tried calling multiple times and then disconnected the call. So request you to not disconnect and stay in the queue as when you call fresh you'll go to the bottom of the queue.

Also, yes there is some issue but it is not being faced by all. The issue is there for a few people only. Sorry about that and we are working on it.

 

[LoneWolf]

its busy since last 1Hr, I am trying to connect since 10:30

Finally my call got connected, and the guy told they can only tell me the status, but can not cancel the pending order or close the open position.. What a PITY...

means, Hey customer, Now just pray to the GOD, Dont call us.. is that what you want to say ??

Now what ??
:annoyed::annoyed:

 

[TradeSmartOnline]

Finally my call got connected, and the guy told they can only tell me the status, but can not cancel the pending order.. What a PITY...

Now what ??
:annoyed::annoyed:

There seems to be a confusion. Order can be cancelled. Please message us your client code and we'll arrange a callback for you.

 

[id4trade]

@TSO,
1. Are you giving SPIN to your customers for trading. i am interested in opening account with you, but only if you have SPIN deployed for retail traders.

2. How much leverage do you give on bracket orders for cash equity?
Most of the brokers are giving 20x on liquid stocks or those 197 stocks which also trade in F&O.

 

[LoneWolf]

There seems to be a confusion. Order can be cancelled. Please message us your client code and we'll arrange a callback for you.

Thank you TSO,

Again you proved that you are the Best in Business in what you do..
NEST is working now, but most importantly, i immediately got a reply and a callback and my query got resolved.. :thumb:

Thank you again..
Lone Wolf

 

[TradeSmartOnline]

Hello all,
Apologies for not having been able to answer the Spin related queries today. Since it is not urgent will answer them tomorrow for sure.

Thanks all for understanding.

 

[rrrajguru]

Just now saw the "Add scanner" under "Analyse" Menu. Please can you elaborate a little about the scanner feature???

Please dont forget this post to answer tomorrow.

 

[optionwriter]

TSO @

You assured monday(today) will be launch "spin" but not and no reply about it..



Happy Trading:thumb:

 

[TradeSmartOnline]

TSO @

You assured monday(today) will be launch "spin" but not and no reply about it..



Happy Trading:thumb:

Well...don't remember giving any such date.