Upstox - RKSV - Trade in Rs 20 Max

RKSV

RKSV

Upstox
#3,351
#3,351
US_64 said:
Well there are no issues now post login in NT since today morning, but I am certainly sure that an SMS or just a generic email with the above info could have helped us than a post facto answer to a query.

Just in my case I had to test some plugins and hence neede to log to NT on weekend /non market days. Alternatively got my testings done on Zeroda NT.

But imagine a case where someone has positions which need to be strictly reviewed/closed on market opening today then such guy would be quite anxious over the weekend and wonder whether he would be able to login to system on market opening given that they werent working for over a considerable period from sat and sun.

Banks too do maintenance / server upgrade etc activities on weekends or late nights till early mornings and they send SMSes, emails stating so and apologizing too for the inconvenience caused, at least to cater to clients who might otherwise think that the bank has run away with their money.

In short the customer facing interface has to be seamless and transparent with proper communication for planned activities or unplanned mishaps. Also such planned activities are a scope to earn brownie points by reaching to customers before hand and letting them know that you are working for their betterment. As the PM keeps on saying that you need to highlight your achievements and good work. It is also about perception building and not just "neki kar aur kuyein mein daal".

Btw, I had received SMS from Zerodha on 3 June, just before market open that there were some issues with Godaddy, their internet domain registrar was down etc etc so there were issues with Pi/NEST login. This was despite me not having problem with their login or trading whatsoever with them that day. But for someone who did, this message would have helped.
Click to expand...
Yes, good call.

Actually, the exchange has several "mock" days on Saturdays. We tested it extensively on these mock days to make sure that the transition would be smooth. Ideally, don't want to scare traders *unless* we identify significant downtime.

Our systems were showing signs of normal behavior at 7:00 AM and orders were going through fine.

But yeah, very good point made. Will make it a point to highlight our achievements more. We probably don't do that enough.
 
I

id4trade

Active Member
#3,352
#3,352
@RKSV

Can't able to log into upstox.

Also when CAPS LOCK is ON, upstox doesn't show any warning while entering password. Like it does show in RKSK's NEST.

Regards
 
U

US_64

Member
#3,357
#3,357
RKSV said:
Yes, good call.

Actually, the exchange has several "mock" days on Saturdays. We tested it extensively on these mock days to make sure that the transition would be smooth. Ideally, don't want to scare traders *unless* we identify significant downtime.

Our systems were showing signs of normal behavior at 7:00 AM and orders were going through fine.

But yeah, very good point made. Will make it a point to highlight our achievements more. We probably don't do that enough.
Click to expand...
"Significant" downtime is relative, but over 24 hours downtime is significantly significant.

Agree that you may not want to scare unsuspecting clients i.e. intimating everyone lock stock and barrel even while only a few may actually be affected. The middle of the road solution could be having a dedicated "Notice Board" on you website which will have all such - major or minor information of activities being undertaken which may have its implication on your clients. So effectively one can just visit your website and check out the notice board.

The present flow chart when having any issue with login:

1) Check Net
2) Still not working, switch to second net connection
3) Issue still unresolved, reboot the system
4) Still not working, try with multiple login ids
5) Still not working, try on different machine
6) Still not done, then if it is off office hour or weekend then write on TJ else call your helplines
7) Solution is found

If you have a notice board then:

1) Check Net
2) Still not working, then visit your "Notice Board", if there is any update, then solution is found, else;
3) Follow the above 7 steps
 
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