Zerodha - Number One Discount Broker in India

ram2010

Well-Known Member
Let me share my personal experience with you all guys. Don't take it otherwise.

I am having Zerodha account from last 4-5 years (exact I dont remember)

There are so many instances when either,

1. Market watch stops or hangs or there is no fluctuations. They tell that I am having problem with my network provider.

2. After putting an order I am unable to edit it. If at all i will edit it, then there will not be any effect. If I will delete the order, still it shows pending. They tell that, this server line that server line, backup server line, they are trying to change from this server to that server.

3. If I will telephone them to square off, then I will wait for 5-7 minutes. They tell all their customer care executives are busy and that happens once in a blue moon.

4. If I refer some of my friends, zerodha map their ID with the person who has taken franchise in our area. They tell that, because my friend gave filled account opening form at the franchise office, and there is no information about my referral with them. They gave me suggestion to take franchise.

5. Some time accounts already opened, that friend of mine is started trading, But I am not getting referral benefits, because his ID is still not mapped to me. They tell this mistake happen by mistake. we shall rectify it.

Afterword actually they rectified the problem. But the problem is "should I always point out this or that to them, then only they will rectify?" That means there is no system in place.

6. I don't know how many of you have faced this issue. I have faced myself. That is if you will open chart in between 9:15:00 to 9:15:30 then sometimes these PIVOT lines don't plot correctly. They say they have never faced this.

7. One of my friend shared with me that, after opening account with zerodha, now they are getting calls and mails to open account with other brokers. From where they are getting email IDs? I dont know. I have not asked this question to them.

8. Some indicators are there in PI, but they are not in KITE. Some are there in KITE but not in PI, for example "Range bar". The truth is neither PI not KITE is a stable platform on which a trader can rely blindly.

Last but not the least:

9. It is already 3 days since I have raised a ticket and still it is pending.

How many more points I will add? Probably some of you can add more and some of you must have faced similar types of situations I have written above.

I am not against Zerodha, He is not my relative. My point is I am trading , giving my brokerage, giving my tax, so I should enjoy a system on which I can rely. Thats all.

Universal law is "which has gone up must come down".

So friends Judge me if I am wrong and tell me should I continue? ? ?
silly question - should i continue?

No one will continue
 
Let me share my personal experience with you all guys. Don't take it otherwise.

I am having Zerodha account from last 4-5 years (exact I dont remember)

There are so many instances when either,

1. Market watch stops or hangs or there is no fluctuations. They tell that I am having problem with my network provider.

2. After putting an order I am unable to edit it. If at all i will edit it, then there will not be any effect. If I will delete the order, still it shows pending. They tell that, this server line that server line, backup server line, they are trying to change from this server to that server.

3. If I will telephone them to square off, then I will wait for 5-7 minutes. They tell all their customer care executives are busy and that happens once in a blue moon.

4. If I refer some of my friends, zerodha map their ID with the person who has taken franchise in our area. They tell that, because my friend gave filled account opening form at the franchise office, and there is no information about my referral with them. They gave me suggestion to take franchise.

5. Some time accounts already opened, that friend of mine is started trading, But I am not getting referral benefits, because his ID is still not mapped to me. They tell this mistake happen by mistake. we shall rectify it.

Afterword actually they rectified the problem. But the problem is "should I always point out this or that to them, then only they will rectify?" That means there is no system in place.

6. I don't know how many of you have faced this issue. I have faced myself. That is if you will open chart in between 9:15:00 to 9:15:30 then sometimes these PIVOT lines don't plot correctly. They say they have never faced this.

7. One of my friend shared with me that, after opening account with zerodha, now they are getting calls and mails to open account with other brokers. From where they are getting email IDs? I dont know. I have not asked this question to them.

8. Some indicators are there in PI, but they are not in KITE. Some are there in KITE but not in PI, for example "Range bar". The truth is neither PI not KITE is a stable platform on which a trader can rely blindly.

Last but not the least:

9. It is already 3 days since I have raised a ticket and still it is pending.

How many more points I will add? Probably some of you can add more and some of you must have faced similar types of situations I have written above.

I am not against Zerodha, He is not my relative. My point is I am trading , giving my brokerage, giving my tax, so I should enjoy a system on which I can rely. Thats all.

Universal law is "which has gone up must come down".

So friends Judge me if I am wrong and tell me should I continue? ? ?
Try switching to NOW. Its stable.
 

bpr

Well-Known Member
debatable. VIX is high and option sellers wait for such opportunities.


my crying was related with kite not working. Order placing, modifying etc.

no objection to increased margin, blocking of BO & CO. Zerodha's wish.

But, issues at login, order placement and modification = lost opportunity & cause of frustration !

And I fail to understand the relation between an event and the performance of the appilcation (kite, Pi etc). how is this related. Will high volatility event affect the application server? will it create logon issues? is there a connect...perhaps someone from Z can throw some light.
Hi Zerodha Can you answer this?
as comm4300 said margin issue is fine that is your RMS call.

after failing to put margin orders , I tried to trade using NRML trades that day.
Both Pi and Kite failed spectacularly.
No trade refresh. No modifying of orders. Everything lagged.

What was the reason your infrastructure failed that day ?

Currently How much buffer capacity you have for your infrastructure?

It is very apparent that your infrastructure could not handle the load. In that case Is this the first time you faced this much load?
If No then what did you to address this issue?
if Yes then what can you do to address this does not happen in future?


Your client base is growing at a rapid space but your infrastructure not so much? Are you worried about that or you don't care at all ? Either way I would like to know your response and detailed plan going further.
 
I have some questions for NSE NOW users.
-SL-M order available?.
-MIS order?, If yes margin is same as PI?.
-What about auto square-off time same as PI?
1) yes with zerodha
2/3) should be same. Square off with NOW too should be 15:20 - i have held till 15:19.

Question - is there any charge for auto square off with zerodha ? I have never tried it but if i remember right it was 20 similar to phone charges.
 

Zerodha

Well-Known Member
Hi Zerodha Can you answer this?
as comm4300 said margin issue is fine that is your RMS call.

after failing to put margin orders , I tried to trade using NRML trades that day.
Both Pi and Kite failed spectacularly.
No trade refresh. No modifying of orders. Everything lagged.

What was the reason your infrastructure failed that day ?

Currently How much buffer capacity you have for your infrastructure?

It is very apparent that your infrastructure could not handle the load. In that case Is this the first time you faced this much load?
If No then what did you to address this issue?
if Yes then what can you do to address this does not happen in future?


Your client base is growing at a rapid space but your infrastructure not so much? Are you worried about that or you don't care at all ? Either way I would like to know your response and detailed plan going further.
Why was leverage removed, that is explained here: http://tradingqna.com/40932/intraday-margin-leverage-trading-reduced-friday-after-brexit

Friday morning for a few minutes was madness, we were at 3x of our normal utilization. Order confirmations and fetching positions/holdings was taking much longer than usual, sometimes timing out. There is enough infra, but we found some glitches in the way it is configured for this much scale. What made it worse was that the exchange response time was also slow, as the turnover on the exchange servers were also ridiculously high. We made the necessary changes over the weekend.
 

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