Zerodha Part 2

[mrageish]

try system restore to an earlier date where everything worked fine...

at times depending on others is just too frustrating...

EOD it is you who will suffer [for not being able to trade];

hope it helps.

the problem is system restore can not work for me as mine is a new a/c in zerodha, hardly 15 days old. 15 frustating days mind you :thumb: .

and zerodha is just like another broker, with merits and demerits. but its demerits supersedes its merits. only merit is less breakeven cost, nothing else.

we all have access to charts from our different services providers, amibroker, icharts etc. so we do not need zerodha's charts as such, but not able to provide the good charting services is bad on their part. :annoyed:

just call up their bangalore no. and start asking a bit technical questions about the terminal, nobody has a clue, they are just there for opening an a/c.
when i asked about how to change the box size of renko they reacted like i have asked them in Hebrew. :rofl:

 

[comm4300]

Yes, at times i too feel that Zerodha's aggressiveness to open accounts and expand business has diluted the quality of staff they hire...esp the customer facing ones.

Earlier [probably a year ago] you could reach Hari/Bharath and talk to them. Those guys knew the system in and out and had answers ready.

Now you call, the guy on the phone listens to your problem, and says "i minute sir", and you could hear this guy shouting your problem in "kannada" to his fellow mates in the room...and then hear a bunch of answers...and then this guy probably picks out the best one and responds to you....good enough as long as it solves your problem....else, God help you.

anyways, this is probably the benchmark standard across all brokers...

Apart from Megapixels priority list for Zerodha, i'd suggest a few:
a) Zerodha tech team should be given a separate extension and should have someone technically qualified to help. Not RMs/Sales staff.
b) Start giving out ticket # for unresolved issues. Someone higher up on the ladder needs to be alerted for a long pending unresolved issue.
c) Prepare an escalation matrix.
d) Train staff on customer service - ongoing training...with so many new platforms, exchanges, products coming up....Training is the only way Zerodha's staff can keep up to date and help customers they are supposed to ...

 

[mrageish]

Now you call, the guy on the phone listens to your problem, and says "i minute sir", and you could hear this guy shouting your problem in "kannada" to his fellow mates in the room...and then hear a bunch of answers...and then this guy probably picks out the best one and responds to you....good enough as long as it solves your problem....else, God help you.

anyways, this is probably the benchmark standard across all brokers...

hahahahaha exactly what happened to me. :lol:

and one common answer- "no other client is facing such a problem as you are." that means either purposely we create a problem and we love to talk to zerodha staff and screw our minds :annoyed: , or we are not having laptop and working on abacus a century old :rofl:

 

[mrageish]

Apart from Megapixels priority list for Zerodha, i'd suggest a few:
a) Zerodha tech team should be given a separate extension and should have someone technically qualified to help. Not RMs/Sales staff.
b) Start giving out ticket # for unresolved issues. Someone higher up on the ladder needs to be alerted for a long pending unresolved issue.
c) Prepare an escalation matrix.
d) Train staff on customer service - ongoing training...with so many new platforms, exchanges, products coming up....Training is the only way Zerodha's staff can keep up to date and help customers they are supposed to ...

excellent suggestions given - :clapping:

but i am pretty sure if you had given them references for opening new a/cs, reply would have come with the speed of lightening :lol: . but suggestion for improving services, god help us :rofl:

 

[Zerodha]

just a gentle reminder

About giving stocks as collateral, if your account is opened recently, August onwards, your account will have been preenabled with a facility to just send us an email to pledge your stocks.. If the account is old then, you will need to enable this facility, go to download section and click on BSE activation form..

 

[Zerodha]

yes they tried by taking control with the help of ammy admin, but when unable to understand what the problem was they tried to blame me, saying that i must be doing something purposely as other traders are having no issues like this. then they said the issue is escalated and i will receive a call within an hour. but nobody called.

even today when i called after yesterday's one hour still not completed by their "zerodha standard time", i was told that hanging of nest trader is problem of zerodha and they just have tie up for nest plus charts.

i called the person who opened my a/c, he tried to help but his lack of knowledge and unavailability of technical person came in between. he could not call me as he was very busy, so i called him again to enquire, again the same 1 hour dose of medicine was given to me, and stated that technical person is unable to understand the issue and thinks that there is a problem with my laptop :clapping: and will call me.

but as before i am still waiting for call according to "zerodha standard time" :lol:

Rajeish,

The live charts on Plus has a lot of data and requires good internet speed. Today the ideal speed that we look for is 512kbps and a good system for optimum performance of the platform. Most of the issues regarding to charting what we have found is usually with people using data cards which claim to be 2mbps and so on ... These are not and the best way to check is go to youtube and search for any HD video and try playing it.. IF your system is taking time buffering etc, you can be rest assured that the speed is not good enough..

That said, if you think there is no issue with your internet or your system, please leave me your client id, will call you back and take the system on remote and check this out for you...

Cheers

 

[Zerodha]

ZERODHA:

Do you provide margin benefit for Pairs Trading in a perfect Hedging position?

For example, If I take 1lot SBIN Long @2110 and 1lot UNIONBANK Short @ 223 like this:

SBIN: 125 x 2110 = 263750/-
UNIONBANK: -1000 x 223 = -223000/-

In the above case, it is a market neutral strategy; market up-down will not affect the total net outcome as equal amount of trades taken in the banking sector. You know about this arbitrage strategy well I think.

Only unhedged money 263750-223000 = 40750/-

So will you provide margin benefit on the above pair trades like Foreign Stock Exchanges and Brokers provide?

Or I shall have to pay for full 1 lot SBIN and 1 lot UNIONBANK Margin to take above position?

If you don't provide margin benefit; then why?

@gulu,

When pair trading, you are never completely hedged because there is always individual stock risk.. but yes the risk is definitely reduced..

We as brokers, can offer margin benefits to only what exchanges recognize.. What exchanges in India recognize as reduced risk is if you are long stock and short the index or vice versa... You can check that reduced margin by using the SPAN calculator..

 

[amanfree]

deleted...............

 

[amanfree]

About giving stocks as collateral, if your account is opened recently, August onwards, your account will have been preenabled with a facility to just send us an email to pledge your stocks.. If the account is old then, you will need to enable this facility, go to download section and click on BSE activation form..

i am trading nse only. why do i need to activate bse

 

[Zerodha]

i am trading nse only. why do i need to activate bse

Print the 3rd page on that BSE activation form sign and send it out to us.. that is good enough.. But u could enable BSE also at the same time, just in case if you ever decide to trade on it....