Today I placed a sell order of one lot Nifty Futures july contract with the rate Rs5938.95,to squareup my open position, at 14.20.28 and the scrip touched a high of Rs5940.15 at 14.21 & Rs5939.05 at 14.22 but my order was not traded. I cancelled the pending order at 14.22.48 and squared up my open position for a loss of Rs1000/- at 14.28.
When I contacted the Customer care they have directed me to Dealers and from there to Technical staff. They tried to teach me the proceedures about trading.
As a lay man Iam asking ZERODHA a simple question that though the above contract was traded more than my offer price why my order was not traded?
On scruitiny of order history I noticed that the ZERODHA has sent the order to the exchange at 14.23 after my cancellation.
I would like to know whether ZERODHA make good the loss I incurred on account of their lapse for not sending the order in time to the exchange.
BSRAO
This is quite common in BankNifty Options.This happened in my case many
times.
Suppose you place a SELL order at Rs.24 when the current price is Rs.23.
When it moves to Rs.25 in a JIFFY (in a very quick manner) ,many times
the your order at Rs.24 may not get executed.It will help you if you are at
your trading terminal, otherwise if you are not.