Zerodha....

[manish9300]

ok this has happened thrice in a row.i have logined to now without nest plus and when i try to open intraday chart of a symbol now goes into (not responding).This is crazy.even now mobile has a proper 1 min intraday line/bar/canlestick chart.

Only relief is that it shuts down instantly on clicking the close button.

update : Its 4 times in a row.so its not my internet connection cause i can open and post at traderji forum.Its a problem from the now side.Wont try intraday charts again.

 

[manish9300]

same here.i emailed zerodha and they told me to contact some third party .lol.

 

[manish9300]

Its just not understandable.Why now exe and now mobile are so different when it comes to user experience.Are they made by different companies.i wish now mobile has charting option in 5min.... 15 min...and so on.Its a lot preferable platform than nowexe to me.

 

[shekharinvest]

I was getting NEST charts in NOW till Friday, and suddenly the charts stopped
working on Saturday. All menu options under NestPulse* were also gone.

When contacted, they have given a solution to re-install in some drive other
than where Nest Trader was installed.

Still the problem was not rectified.

Today, when Zerodha has been contacted, they try to give the number of
Omnesys and want me to contact them.

Why the heck should I contact some Tom, when my contact point is Zerodha?
Is it not their duty to escalate my problem and offer a solution?

So, if they purchase their software from Singapore or US, should I keep
begging those people for a solution?

So, part of the customer service is done by Zerodha and the rest by Omnesys?

Ridiculous.

Nest Plus version has changed. I got it resolved today with the help from Omnesys.

Download link: https://plus.omnesysindia.com/Downloads/Nap/Nest_Plus_1.3.2.0.msi


No tinkering is needed simply close the NOW and install the Nest plus 1.3.2.0 and restart the NOW.

 

[megapixel]

I was getting NEST charts in NOW till Friday, and suddenly the charts stopped
working on Saturday. All menu options under NestPulse* were also gone.

When contacted, they have given a solution to re-install in some drive other
than where Nest Trader was installed.

Still the problem was not rectified.

Today, when Zerodha has been contacted, they try to give the number of
Omnesys and want me to contact them.

Why the heck should I contact some Tom, when my contact point is Zerodha?
Is it not their duty to escalate my problem and offer a solution?

So, if they purchase their software from Singapore or US, should I keep
begging those people for a solution?

So, part of the customer service is done by Zerodha and the rest by Omnesys?

Ridiculous.

murthyavr brother .....dont be so angry .

it is true that Zerodha can take care of it ....but believe me they are not experts in the software stuff .....they are using the tools.....if you want to get the problem resolved quickly then directly ask for a resolution to the right person..... I can assure you that your problem will be resolved within a minute if it goes to the right person.

I'm saying this from my practical experience ...I had a problem with NOW mobile long time back....Zerodha could not resolve it ...they reset everything....and finally gave up though I would say they were very much helpful all along....then I contacted NOW team ...and they solved my problem within 3 minutes....why ? because they developed it ..they knew in and outs of the system thoroughly ....if they can not ...nobody can solve your problem.....however my issue was you can not keep password with special characters in mobile version.....so lesson is always reach to the right person.....I appreciate Zerodha because they have a goodwill to resolve any problem a customers facing.

 

[manish9300]

Guys u have to accept this nest is not a properly tested product.Some of the problems are so basic i cant help to think it if they done 'any' testing of their product before launching.

 

[murthyavr]

murthyavr brother .....dont be so angry .

it is true that Zerodha can take care of it ....but believe me they are not experts in the software stuff .....they are using the tools.....if you want to get the problem resolved quickly then directly ask for a resolution to the right person..... I can assure you that your problem will be resolved within a minute if it goes to the right person.

I'm saying this from my practical experience ...I had a problem with NOW mobile long time back....Zerodha could not resolve it ...they reset everything....and finally gave up though I would say they were very much helpful all along....then I contacted NOW team ...and they solved my problem within 3 minutes....why ? because they developed it ..they knew in and outs of the system thoroughly ....if they can not ...nobody can solve your problem.....however my issue was you can not keep password with special characters in mobile version.....so lesson is always reach to the right person.....I appreciate Zerodha because they have a goodwill to resolve any problem a customers facing.

MP, thanks for your post.

Not everyone can be an expert in software. I understand - but they need to
keep someone who co-ordinates with NOW/NEST team and attend to the issues.

If one of my friends is knowledgeable about these issues, can I knock his door
everytime I have a problem? It is the duty of Zerodha to arrange for a solution.
How they do it is their problem.

I still believe that a customer should have only one place to lodge his complaints.
Not different places depending on the nature of the problem.

 

[megapixel]

MP, thanks for your post.

Not everyone can be an expert in software. I understand - but they need to
keep someone who co-ordinates with NOW/NEST team and attend to the issues.

If one of my friends is knowledgeable about these issues, can I knock his door
everytime I have a problem? It is the duty of Zerodha to arrange for a solution.
How they do it is their problem.

I still believe that a customer should have only one place to lodge his complaints.
Not different places depending on the nature of the problem.

agreed.... I just wanted to tell you an emergency exit route

 

[timepass]

MP, thanks for your post.

Not everyone can be an expert in software. I understand - but they need to
keep someone who co-ordinates with NOW/NEST team and attend to the issues.

If one of my friends is knowledgeable about these issues, can I knock his door
everytime I have a problem? It is the duty of Zerodha to arrange for a solution.
How they do it is their problem.

I still believe that a customer should have only one place to lodge his complaints.
Not different places depending on the nature of the problem.

Murthy, some compromises have to be made for using a discount broker.

 

[sumosanammain]

MP, thanks for your post.

Not everyone can be an expert in software. I understand - but they need to
keep someone who co-ordinates with NOW/NEST team and attend to the issues.

If one of my friends is knowledgeable about these issues, can I knock his door
everytime I have a problem? It is the duty of Zerodha to arrange for a solution.
How they do it is their problem.

I still believe that a customer should have only one place to lodge his complaints.
Not different places depending on the nature of the problem.

You can try Indiabulls then. They have a centralised complaints system, and their software is also very stable. You have maybe 1 complaint per year, its that stable. Also they have RMS to solve youyr problem quickly.

The only drawback are the costs.

Costs around 1 rupee extra per Nifty, and if you are trading 500 or 1000 Nifty per day, its a max extra expense of hardly 1000 rs per day. Or 20,000 per month.

In options also, they charge you 50 rs per lot after negotiation. Their breakeven is just 3 rs per Nifty in options. I think in Zerodha its about 20 paise.... roughly. Trading 20 lots per day, you will pay a max of 2900 per day, compared to about 300 odd per day with Zerodha.

So, if costs are not a problem, trade with Indiabulls. You will never face a problem.

The quantities mentioned above are what a normal trader at Zerodha would be trading in options, as seen by people posting their trades in their live journls.

If you are trading bigger quantities, the costs will rise proportionately.
So, calculate what peace of mind means to you, and shift to Indiabulls. You will not regret it.