Hello lvgandhi,
From your email to our support desk it seems it is working now and you are still facing issues with changing user preferences.
Are you sure you are running it as an administrator? The user settings issue sounds like the program is unable to modify the user settings file.
I have written to support as below
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When it is installed in drives like D: ie other than C: drive, it need not be run as admin. I don't know the reasons. I have installed it in D:\\Program Files\Omnesys\Nest3\. Now it works.
Still I have problems with user settings. When I change usersettings like product type, order type etc, they are not reflected when I place order. Still I get default NRML and Limit order only.
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Their answer was
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This is with reference to your email,Kindly Install Nest Trader in C drive.
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To avoid admin previleges which is not a good practice, I install programs like these in D: drive. I had nest also from other broker and installed in D: drive. It worked ok as below which is not happening with your nest.
a) login automatically logins to nestplus.
b) automatic quick login option and launching nestplus option shown after 2A authentication
c) All user settings done in nest saved and worked.
Your software support needs improvement. Kindly look into that. Blunt answers as given by them is useless and shows their quality of support.